Refund Policy

All sales are final unless you have received damaged/incorrect products.

Damages and issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!

To start a damage claim, you can contact us at contact@flameandfaunacandleco.com.

 If your claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a claim will not be accepted.